Patient Complaint Handling Process
Filing Complaints or Concerns
International patients can submit their concerns through the following methods.
▶ Satisfaction Survey : Participate via QR code available onsite
▶ Postal Mail : (41404) International Healthcare Business Center, Chilgok Kyungpook National University Hospital, 807 Hoguk-ro, Buk-gu, Daegu, South Korea
▶ Customer Suggestion Boxes : Available on each hospital ward and floor
▶ Phone, email, or office visit to the International Healthcare Business Center (please refer to the information on the left)
Complaint Resolution Process
Receive Complaint
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Review and Categorize Issue
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Notify Patient of Outcome
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Implement Improvement Measures
Medical Dispute Resolution Procedure
"In the event of a legal dispute, both the hospital and the patient will first attempt to resolve the matter through mutual agreement. If an agreement cannot be reached, both parties agree to follow the arbitration process of the Korea Medical Dispute Mediation and Arbitration Agency, established under Article 43 of the Act on Remedy for Damage Caused by Medical Malpractice and Medical Dispute Mediation.“
▶ Korea Medical Dispute Mediation and Arbitration Agency (K-Medi) (1670-2545)
▶ Korea Consumer Agency (043-880-5500)